GENESEO — A Geneseo resident undergoing a medical emergency was helped by using the ‘text to 911’ service offered by the Livingston County Emergency Communication Center.
According to a press release from Livingston County Sheriff Thomas Dougherty, within seconds of the text being sent the Communications Division was able to communicate and direct EMS and law enforcement to the resident’s location.
“Yesterday was another example of the successes current technology plays in our Emergency Communications Center,” said Dougherty on Aug. 26. “Texting to 911 is simple. Just enter 911 into your destination number for the message, type your narrative and hit send. Your text will arrive at our Emergency Communications Center within seconds and you will then receive a text back from an LCSO Dispatcher. The text messages can go back and forth until your emergency issue is resolved.”
The ‘Text to 911’ service began in January 2016.
Dougherty mentioned texting gives 911 access to callers who are hearing or speech impaired, callers who are facing a threatening situation where a voice call could increase that threat, callers who are injured or suffered a medical condition, like a stroke, and cannot speak, and callers who are in a remote location and can only send text messages.
Calling 911 remains the preferred manner to contact the Sheriff’s Office, but ‘text to 911’ is available for those situations which warrant it.
Dougherty reminds residents “Help save lives, don’t text and drive!”